Purchase conditions

Purchases made by our users through our website ("Website") are governed by the conditions ("The Conditions") described below. The purchase of products/services ("Product") through www.lepapunca.com implies full and unreserved acceptance by the user of the following purchase conditions. The Conditions do not cover the purchase of our products by third parties outside the Website.

Data of the service provider of the Information Society, owner of the website

Please read these Conditions carefully before placing an order for any “Product” on our “Website”. If you do not agree to these Terms, you will not be able to order any Products on our Website. You may print a copy of these Terms for future reference.

1. Possibility of modifying these conditions and the commercial offer

ATLANTIC EME CUBED, S.L can modify at any time the conditions or offers published on its website (prices, products, promotions, and other commercial and service conditions). But the modifications will not affect in any case the purchases already made by our users.

The names and brands of products and manufacturers are used only for identification purposes. All photos, descriptions and prices are not contractual.

Special offers, promotions or discounts will be valid until the date indicated or until the end of the number of stocks indicated. As well as the prices indicated at the time of consulting the website.

2. How can I buy on the web?

The purchase of our products by the user is carried out and perfected by following the purchase procedure described in this section. By purchasing our products, you agree that communications with ATLANTIC EME CUBED, S.L. they are mainly by electronic means.

To proceed to make a purchase on our website you just have to follow the following steps:

1. Choose the collection.
   
   
2. Display the piece(s) you are interested in. Through a click you will get an enlargement of the photograph to see detail and back of the piece, composition and price.
   
   
3. Select a part and add the item to the basket. You can then choose to continue shopping or checkout.
   
   
4. If you wish to process your order, you have the option of doing so by registering or finalizing the purchase without registering.
   
   
5. Choose if you want to pick up your order at our office (Avd/Enrique Mederos 68, 38760 La Palma, S/C de Tenerife) or receive it by standard or express mail.
   
   
6. Select a payment method: PayPal, Visa, MasterCard and American Express.
   
   
7. Confirm the order.
   
   
8. You will receive an email confirming your order.
   
   

3. Product price. Taxes and customs

The price that appears indicated at all times next to our products includes IGIC.

If there is a typographical error in any of the prices displayed and if any user has made a purchase decision based on said error, we will notify you of this incident immediately and the user will have the right to cancel your purchase at no cost on your part.

The price of the product does not include shipping or transportation costs that will be indicated at the time of placing the order.

4. What are the shipping and transportation conditions?

4.a) Where do we ship to?

You can receive it at the address you choose (home, work, etc. -never in a post office box-) or at the Lepa Punca office (Avd/Enrique Mederos 68, 38760 La Palma, S/C de Tenerife) .

4.b) In what period will you receive your order?

The usual delivery time ranges between 4 hours/ 7 days counting from the receipt of the payment confirmation of the order and depending on the shipping method and logistics company selected, when standard shipments in Spain. For Express shipments it will be between 3 to 5 business days.

For shipments made in Ceuta and Melilla, the deadlines are extended by 24/48 hours. For international shipping, the deadlines are extended and depend on each country.

If the item is not in stock, and cannot be delivered on time, we will notify you of the estimated time for your request and you can exchange it for another item if you wish or request a refund.

These deadlines are indicative and ATLANTIC EME CUBED, S.L reserves the right to delay them for reasons beyond the company. In any case, we will always try to shorten delivery times as much as possible to ensure a fast and efficient reception of orders.

The terms agreed for the delivery of the product are understood without prejudice to the delays that may be caused by force majeure.

4.c) What do I have to do in case of delay or error in shipping or delivery?

In case of delay, delivery error or lost product, please contact us as soon as possible. ATLANTIC EME CUBED, S.L will contact the logistics company to start an investigation and resolve the incident as soon as possible. We will make every effort within our reach, during the necessary time and within a maximum period of 24 hours, we will contact the user and give him a solution or send him a new identical package free of charge.

The user You will have the right to terminate the contract and to pay the amount of the product and the shipment if we do not deliver within the agreed period and the conditions established in article 66.bis of Royal Legislative Decree 1/2007, of November 16, are met. which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws.

4.d) What is the amount of shipping costs?

The price that appears indicated at all times next to our products includes added taxes. The buyer is the one who must pay the tax rate that corresponds to the products purchased at customs.

If there is a typographical error in any of the prices displayed and if any user has made a purchase decision based on said error, we will notify you of this incident immediately and the user will have the right to cancel their purchase at no cost. for your part.

5. Form of payment

5.a) What forms of payment can I use?

The products can be paid by PayPal, Visa, MasterCard and American Express.

The data is transmitted in encrypted form. When the bank confirms the authenticity, the charge will be made on the card. Otherwise the order will be cancelled.

6. What are the bills like?

The user accepts that the invoices for the purchases of the products are issued electronically and sent by e-mail. You can request a copy of the paper invoice by sending an email to melisa@lepapunca.com

7. Return

7.a) How long do I have to cancel the purchase or decide to return a product?

The user will have a period of fourteen calendar days to decide to return the "Product" from the date of receipt of the same without incurring any penalty or expense, except those corresponding to the return and without the need for justification.
The withdrawal period will expire 14 calendar days from the day the product is received by the user or an authorized third party.

7.b) How can I cancel the purchase?

If you wish to return the product to us or withdraw from the purchase, you must inform us of your decision to withdraw from the contract through an unequivocal statement by post to ATLANTIC EME CUBED, S.L at the following address: Avenida Enrique Mederos, 68. First left. The plains of Aridane. 38760 - La Palma; or through an e-mail to melisa@lepapunca.com.

You can use the withdrawal form model that we incorporate below, although its use is not mandatory, any communication in which they report the exercise by you of the right of withdrawal before the expiration of the term is sufficient corresponding.

7.c) What are the requirements for exercising the right of withdrawal?

If the user decides to cancel his purchase once the order arrives, he will have to be responsible for the original shipping costs, if any.

The user may return the products by post to the following address: ATLANTIC EME CUBED, S.L
Avenida Enrique Mederos, 68. First left. The plains of Aridane. 38760 - La Palma

In case of withdrawal on your part, we will refund all payments received from you, including shipping costs, (if any). But for this you must return or deliver the products directly to us, without any undue delay and, in any case, no later than within 14 calendar days from the date on which you notify us of your decision to withdraw. The withdrawal period will be considered fulfilled if you return the goods before the corresponding period has expired.

7.d) How is the refund made?

ATLANTIC EME CUBED, S.L will reimburse the amount of the product using the same means of payment used by you at the time of purchase, unless you have expressly provided otherwise; In any case, you will not incur any expenses as a result of the reimbursement within a maximum period of 14 calendar days from the date on which we are informed of the withdrawal.

In the event that the order has been delivered, we may withhold the refund until we have received the products, or until you present proof that they have been returned. When returning a "Product", we recommend that you obtain proof of its shipment.

To return the product it is necessary that it has not been used and keep its seal or packaging intact original. Packaging in which any type of sticker, adhesive paper or similar has been pasted by the user will not be accepted. We reserve the right to deny a full refund, if the returned "Product" has been damaged.

If the return occurs because the user considers that the "Product" is defective and wants the refund of the amount paid, you also have fourteen business days to return it from the receipt of the product. The return by this means does not limit the rights that can assist you in accordance with the product guarantee established by the regulations of consumers and users.

8. Legal guarantee

The products sold by ATLANTIC EME CUBED, S.L are covered by the legal guarantee of 2 years from the delivery of new products by the seller, in accordance with the provisions of consumer and user regulations .

We do not cover defects caused by misuse, neglect or mishandling. The "Products" sold on our Website are intended solely for the use described in the specifications of each product.

9. Quality commitment to our users

The client must bear in mind that at ATLANTIC EME CUBED, S.L. we offer a human capital, which is willing to help you in a personalized way. Our goal is the satisfaction of our customers with our products and to obtain the highest quality standards. You can contact us at the following telephone number 620721291 or by email at melisa@lepapunca.com

10. Data protection policy

ATLANTIC EME CUBED, S.L undertakes to comply with current legislation regarding the processing of personal data.

You can access more information in our Privacy Policy.

11. Claims and attention to the consumer and user

If you are not happy with your product, please notify us at the following address: ATLANTIC EME CUBED, S.L with address at Avenida Enrique Mederos, 68. First left. The plains of Aridane. 38760 - La Palma or at the following e-mail melisa@lepapunca.com

You can submit any type of claim at the following address melisa@lepapunca.com

In addition, we have official claim forms available to our customers and users. You can request them by calling 620721291 or by email at melisa@lepapunca.com

12. Cause of force majeure

ATLANTIC EME CUBED, S.L will not be responsible for any breach or delay in the fulfillment of any of the obligations assumed, when the same is due to events that are beyond our reasonable control ("Cause of Force Majeure").

Causes of Force Majeure will include any act, event, lack of exercise, omission or accident that is beyond our reasonable control such as a) Strikes, lockouts or other protest measures; b) Civil commotion, riot, invasion, threat or terrorist attack, war (declared or not) or threat or preparations for war; c) Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster; d) Impossibility of using means of transportation; Impossibility of using telecommunications systems; and e) Acts, regulations or government restrictions.

The obligations derived from these conditions will be suspended during the period of Force Majeure and the term to fulfill said obligations will be extended for a period of time equal to the duration the Cause of Force Majeure and we will use all reasonable means to end the Cause of Force Majeure or find a solution that allows us to fulfill our obligations despite the Cause of Force Majeure.

13. Partial nullity

If any of these Conditions were declared null and void by a firm resolution issued by a competent authority, the remaining terms and conditions will remain in force, without being affected by said declaration of nullity.

14. Applicable legislation and competent courts

The contracts for the purchase of products through our Website and the controversies or demands that derive from them or that refer to their object or celebration (including litigation or non-contractual demands) will be governed by Spanish legislation.

Any controversy that arises or is related to the use of the website or the products will be submitted to the non-exclusive jurisdiction of the Spanish courts and tribunals of the province of Santa Cruz de Tenerife .

If you are contracting as a consumer, nothing in this clause will affect the rights that current legislation recognizes as such, and you may choose to file a claim to assert your rights in relation to these Conditions before the Judge or Courts that correspond to your address.

15. Online dispute resolution platform

In compliance with the obligation to provide information to consumers established in Art. 14 of Regulation (EU) 524/2013 on the Resolution of online consumer disputes ATLANTIC EME CUBED, S.L hereby informs you that the European Commission provides an online dispute resolution platform that is available at the following link:
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main .home2.show&lng=ES and where you can put your claims to try to reach an out-of-court solution, if you reside in the EU.

16. Notifications

Occasionally, ATLANTIC EME CUBED, S.L may use your personal data to send you notifications by email. Said notifications will be made to inform about the modifications in our services or products.

17. Quality commitment to our users. Comments and suggestions

The client must bear in mind that in products we offer him a human capital, which is willing to help him in a personalized way. Our goal is the satisfaction of our customers with our products and to obtain the highest quality standards.

Your comments and suggestions are welcome. You can contact us by email at melisa@lepapunca.com or by phone 620721291

Date: 06/20/22
Version: V.1.0